Ingrid Klerck

This Practice bills according to a billing policy and is guided by the SASP billing structure. Where we have payments arrangements with funders, those rates will apply.

The terms and tariffs applicable to medical scheme patients vary from scheme to scheme, and even from option to option. You have to obtain those details from your scheme. The fund you choose may not always cover all the charges and some plans have specific exclusions. You will be responsible for settlement of the account

Our fees cover your Practice visit (i.e. the consultation) and any equipment used in the consultation and treatment

Our fees are available upon request and it excludes : the costs of the hospital (e.g. ward fees), doctors and other therapists involved in your care. You have to discuss their fees with them.

Emergencies and treatment on Sundays or after hours are charged for - you will see a code on your account reflecting this as essential continuation of care. Some funds do not pay for this and the patient will be responsible

Please note that the cost of healthcare sometimes depends on how your body reacts: it may take longer for some patients to recover, and treatment duration will differ according to your needs

All accounts must be settled within on presentation, latest 30 days of the date on the account. If you have not received an account from us within 30 days, please let the practice know immediately. We submit electronically your medical aid via EDI, and an account will be emailed to you at the end of each month . Not receiving a statement for whatever reason, does not take away your responsibility to pay for the services rendered

By choosing the Practice, you consent to us submitting the account to your medical scheme. This does not mean that the scheme has received the account or accept liability. Please confirm that with them. If you do not want any particular account to be submitted to your medical scheme, please let us know before you leave the practice.

Membership (principal member or beneficiary) must be valid at the date of healthcare delivery.

Adults (main members & dependents) remain personally and fully liable to settle the full account, irrespective of whether the scheme gave pre-authorisation, paid in full, or not.

If your account is not paid after the 30 calendar days, we will give, in terms of the National Credit Act, notice of 20 working days and if you fail to settle the account within 10 days, we will undertake debt collection processes. This may result in you having a bad credit record. You will be responsible for all costs relating to the debt collecting.

If you feel that your medical scheme should have paid in full, you can lay a complaint at the Council for Medical Schemes by fax: (012) 431-0608 or at this email address: complaints@medicalschemes.com.

Although we will do our best to render services at agreed times, legitimate circumstances could prevent this. By agreeing to our services, you agree to this uncertainty. We will, if possible, inform you if we run late.

If you do not keep an appointment, and do not inform us within reasonable time frame of 24 hours, we will bill you for that session, as we would be unable to fill that slot.

We do not accept communication by whatsapp / sms / or any social media if you are seeking advice or urgent care . If you need urgent assistance or advice, please go to the nearest emergency room. All other enquiries or advice can be directed via email to info@myphysio.co.za, or you can call our consulting rooms. These will be attended to during normal office hours , and may have a working day turn around there may be a delay in email responses, as we attend to patients. Alert us to an email send if a sooner reply is needed

Although we will do our best to render services at agreed times, legitimate circumstances could prevent this. By agreeing to our services, you agree to this uncertainty. We will, if possible, inform you if we run late.

This document constitutes a contractual agreement by the practice to protect all personal information.

We will use your information only in relation to your healthcare. 

We can only release information with your written consent, even if a family member requests the information. This applies to all persons 12 years or older.

The law compels us to disclose your personal information in the following situations:

To your medical scheme: a diagnostic code and details of the treatment, so that the scheme can evaluate whether it falls within your benefits.

To the Compensation Commission / Road Accident Fund: full claims information if accompanied by the prescribed request form.

To other healthcare professionals: Information that is necessary and in your best interest in terms of the National Health Act.

Some medical schemes provide all information to the principal (main) member. We are not liable for any personal information disclosed as a result of your medical scheme’s disclosures.

You confirm that you understand that in healthcare results cannot be guaranteed. Results also depend on how one’s body reacts to the treatment and whether you follow instructions (e.g. on exercises or lifestyle). You agree to follow the instructions provided to you. If you do not do this, you undertake to not hold the Practice and its staff liable for any negative consequence.

You confirm that you understand that, as a parent or legal guardian, you are legally liable to cover the cost of your child’s healthcare, even where the Children’s Act allows the child to provide consent to treatment without parental consent (12 to 18-year old’s).

In the interest of health and hygiene we may be prevented from taking back and refunding certain equipment.

You must adhere to the rules of the Practice and any instructions given to you by staff or healthcare professionals.

You have the right to ask questions and to have them answered. If you do not ask any questions, we will assume that you have understood everything and are fine with everything.

You and/or your family or other persons that come to the Practice should not harass the healthcare professionals and staff. They must be treated with respect. If not, we are allowed by law to refuse to treat- or to continue to treat you or your children. In such cases we will refer you to another Practice.

“IP address” means a unique address that identifies a device on the Internet or a local network.

“Personal information” has the meaning assigned to it in the Protection of Personal Information Act (Act 4 of 2013), and “information” has a similar meaning unless the context requires otherwise, and includes any information that identifies or relates specifically to you such as your name, age, identity number, contact details, gender, practice details, qualifications and information you use to log onto the website.

“Practice” means Ingrid Klerck and Associates Inc at Wilgeheuwel Hospital.

“Traffic data” means any data processed for the purpose of conveyance of a communication on an electronic communications network in respect of that communication and includes data relating to the routing, duration or time of a communication.

“Web browser” means an application used to access and view this website such as Internet Explorer, Google Chrome and Safari.

“Website” means the internet website with the address www.myphysio.co.za or any website with a URL that is validly registered to the practice.

“You” / “your” means the user of the website and the services offered by the practice on or through the website.

The main purpose of the website is to provide relevant information about the practice to patients and the public.

To avoid any confusion, you agree that the Website Terms and Conditions apply to your use of the website, any third-party website licensed to the practice and any information accessed via the website.

If you use the website, you must keep your access details (including your username and password) confidential and not allow other people to use them. You accept full responsibility for all activities that occur under your access details or password and accept responsibility for sharing your user name and password. Any use of your access details shall be regarded as if you were the person using such information.

Materials from the website may be copied and distributed on a limited basis for non-commercial purposes only, provided that any material copied remains intact and that all copies include the following notice in a clearly visible position: 'Copyright © 2021 Ingrid Klerck and Associates Inc All rights reserved.' These materials are for personal use only. Any copying or redistribution for commercial purposes or for compensation of any kind requires prior written permission from the practice

By using the website, you guarantee that you will not and you will not allow third parties on your behalf to

make and distribute copies of the website;

attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the website; or

create derivative works of the website of any kind whatsoever.

You acknowledge that the terms of the agreement with your Internet provider will continue to apply when using the website. As a result, you may be charged by the Internet provider for access to network connection services for the duration of the connection while accessing the website or any such third-party charges as may arise. You accept responsibility for any such charges that arise.

If you are not the payer of the device being used to access the website, you will be assumed to have received permission from the payer for accessing and using the website.

The website contains confidential information, which is the property of the practice and/or its data subjects and/or its business partners. Unauthorised disclosure and/or use of this information may incur civil or criminal liability.

Any of your personal information available on the website and which you supply to the practice when using the website will be used by the practice in accordance with its Privacy Policy and subject to legislation.

You guarantee that all information provided by you on or via the website is true, accurate, current and correct and you undertake to update the information as and when required.

All information that you provide to the practice may be stored electronically and with third parties, which parties are bound by strict levels of confidentiality. These electronic records shall be proof of the information unless you can prove otherwise.

The practice takes all reasonable steps to protect your personal information and maintain confidentiality, including by making use of encryption technology. However, the practice cannot guarantee the security or integrity of any information you transmit to it online and you agree that you do so at your own risk.

All trademarks, copyright, database and other intellectual property rights of any nature in the website together with the underlying software code as well as any content made available on the website (e.g. text, graphics, logos, images, etc.) are owned either directly by the practice or by the practice’s licensors unless expressly stated otherwise.

You do not obtain any trademark, copyright, database or any other intellectual property right of any nature or licence by using the website.

You are not granted any license or right to use any trademark without the practice’s prior written permission and/or that of any third party.

If you breach the Website Terms and Conditions, the practice shall have the right to claim damages of whatsoever nature from you, including special, incidental, consequential or indirect damages. In addition, the practice shall have the right to claim loss of profits and loss of business and to recover all legal costs on a scale as between attorney and own client from you.

The practice may in its sole discretion terminate your use of the website at any time by giving notice of termination to you, where this is possible.

You agree that the following actions shall constitute material breaches of the Website Terms and Conditions that shall result in the termination of your access to the website, if possible:

signing in as, or pretending to be another person;

transmitting material that violates, or could violate, the intellectual property rights or the privacy of others;

using interactive services in a way that is intended to harm, or could result in harm to you or to other users of the website; or

gathering information about others without obtaining prior written consent.

Upon termination of use as contemplated in this clause 7, the rights granted to you by the Website Terms and Conditions shall terminate.

The practice tries to ensure that the most sophisticated technology protects the information on the website. However, the practice cannot be held responsible for any consequences that may result from the unlawful breach of copyright or unlawful dissemination of information by third parties copying information off the website. If you suspect a breach or where a breach may have taken place and this comes to your knowledge, please contact the practice or the webmaster as soon as possible so that the problem can be addressed.

The website and all information, content, tools and materials are provided by the practice "as is" and on an "as available" basis without warranty of any kind.

The practice does not guarantee the operation of the website or the information content, tools or materials on the website.

While the practice makes every effort to ensure that the content and information on the website is complete, accurate and up-to-date, it makes no guarantee about the suitability of the products and services and provide no representation or warranty, express or implied, regarding the accuracy, correctness and completeness of information contained on the website.

The practice does not guarantee that the website, information, content, tools or materials included on the website, the practice’s servers or any electronic communications sent by it are free from viruses or other harmful components.

The views and opinions expressed on this website, links or attachments hereto do not necessarily reflect the views and/or opinions of the practice. Regardless of the vast professional knowledge and scientific expertise in the field of physiotherapy that the practice possesses, it cannot inspect all information to determine the truthfulness, accuracy, reliability, completeness or relevance thereof.

Although the practice is fully committed to providing you with the best possible service, it shall not be responsible for:

any interrupted, delayed or failed transmission, storage or delivery of information due to a power failure, equipment or software malfunction, natural disasters, fire, labour unrest, epidemics, pandemics, or any other cause beyond the reasonable control of the practice, or

any inaccurate, incomplete or inadequate information supplied by you and obtainable from the website.

The website and all of its component elements, including text, graphics, images, hyperlinks and other materials supplied by third parties, are for general educational purposes only and do not take the place of professional medical or physiotherapy advice. To the extent that clinical information may be provided on the website, it is based on best practice and/or current research, recommendations and guidelines, which may change from time to time. The information provided does not replace the advice of a registered health care practitioner. You should not discontinue any treatment you may be receiving on the basis of information reflected on this website without first consulting your treating practitioner and you should seek professional advice should any symptoms you may be experiencing persist.

You agree to use the website at your own risk.

The practice, its directors / partners, employees, contractors and website contributors shall not be liable to you or any other person or entity for, and you agree to indemnify them against, any claim or damages of any kind, including for direct, indirect, special, incidental, punitive and/or consequential damages as well as loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, delict (including negligence), product liability or otherwise, arising from -

your use of the website or from any information, content, tools or materials included on or otherwise made available to you through the website, including any damage or alteration to your equipment, including but not limited to computer equipment, handheld devices or mobile telephones;

for any decision taken or acted upon as a result of reliance on the information or philosophies contained or expressed on the website;

any of the events described in this clause 8;

your actions or omissions that result in a breach of the Website Terms and Conditions;

any links to other websites from the website. You also acknowledge that the practice cannot control the content of or the products and services offered on those websites; and/or

a denial of access to the website should the practice have reason to believe that you are conducting activities that are illegal, abusive, would affect the integrity of the website or place the practice in disrepute.

You may visit the website without providing any personal information. The website servers will in such instances collect the IP address used by the data subject to access the website, but not the e-mail address or any other personal identifiable information. The information on IP addresses is aggregated to measure the number of visits, the average time spent at the website, pages viewed, etc. The practice analyses non-identifiable traffic data to improve its services, via a third-party programme, Google Analytics.

The practice may collect, hold and use statistical information about website visits to help it improve the website. Such information includes –

• your IP address;
• the search terms you used;
• the pages accessed on the website and the links visitors clicked on;
• the date and time you visited the website;
• the referring website (if any) through which you clicked through to our website; and
• the type of web browser you use.

The traffic data is aggregated and is not personally identifiable. Our website analysis will respect any “does not track” setting you may have set on your web browser.

The practice uses industry-wide technologies such as ‘cookies’ to collect information about the use of the website, your preferences and past browsing history. ‘Cookies’ refer to information that is sent from the website to your hard drive, where it is saved. This will allow the practice to improve its services and your experience when you use the website again. The cookies do not collect any personal information about data subjects. The information obtained will be shared with persons or entities to the extent necessary for them to administer and improve the website on our behalf.

The laws of the Republic of South Africa shall govern these Website Terms and Conditions.

The practice may in its sole discretion amend the Website Terms and Conditions from time to time without prior notice. The latest Website Terms and Conditions available on the website shall at all times take precedence over any other version of these Terms. It is your responsibility to make sure you are satisfied with any changes before continuing to use the website.

If you have questions about these Website Terms and Conditions, please contact the Information Officer on info@buku.co.za