Ingrid Klerck

This Practice bills according to a billing policy and is guided by the industry norms for structure. Where we have payments arrangements with funders, those rates will apply.

The terms and tariffs applicable to medical scheme patients vary from scheme to scheme, and even from option to option. You have to obtain those details from your scheme. The fund you choose may not always cover all the charges and some plans have specific exclusions. You will be responsible for settlement of the account

Our fees cover your Practice visit (i.e. the consultation) and any equipment used in the consultation and treatment

Our fees are available upon request and it excludes : the costs of the hospital (e.g. ward fees), doctors and other therapists involved in your care. You have to discuss their fees with them.

Emergencies and treatment on Sundays or after hours are charged for - you will see a code on your account reflecting this as essential continuation of care . Some funds do not pay for this and the patient will be responsible

Please note that the cost of healthcare sometimes depends on how your body reacts: it may take longer for some patients to recover, and treatment duration will differ according to your needs.

All accounts must be settled within on presentation , latest 30 days of the date on the account. If you have not received an account from us within 30 days, please let the practice know immediately. We submit electronically your medical aid via EDI, and an account will be emailed to you at the end of each month . Not receiving a statement for whatever reason, does not take away your responsibility to pay for the services rendered

By choosing the Practice, you consent to us submitting the account to your medical scheme. This does not mean that the scheme has received the account or accept liability. Please confirm that with them. If you do not want any particular account to be submitted to your medical scheme, please let us know before you leave the practice.

Membership (principal member or beneficiary) must be valid at the date of healthcare delivery.

Adults (main members & dependents) remain personally and fully liable to settle the full account, irrespective of whether the scheme gave pre-authorisation, paid in full, or not.

If your account is not paid after the 30 calendar days, we will give, in terms of the National Credit Act, notice of 20 working days and if you fail to settle the account within 10 days, we will undertake debt collection processes. This may result in you having a bad credit record. You will be responsible for all costs relating to the debt collecting.

If you feel that your medical scheme should have paid in full, you can lay a complaint at the Council for Medical Schemes by fax: (012) 431-0608 or at this email address:
complaints@medicalschemes.com.

Although we will do our best to render services at agreed times, legitimate circumstances could prevent this. By agreeing to our services, you agree to this uncertainty. We will, if possible, inform you if we run late.

If you do not keep an appointment, and do not inform us within reasonable time frame of 24 hours, we will bill you for that session, as we would be unable to fill that slot.

We do not accept communication by whatsapp / sms / or any social media if you are seeking advice or urgent care . If you need urgent assistance or advice, please go to the nearest emergency room. All other enquiries or advice can be directed via email to info@myphysio.co.za, or you can call our consulting rooms. These will be attended to during normal office hours , and may have a working day turn around there may be a delay in email responses, as we attend to patients. Alert us to an email send if a sooner reply is needed.

16. The practice aims to ensure that all complaints and concerns are addressed appropriately and expeditiously. Please use the practice's complaints policy and form by directing your concern to info@myphysio.co.za. All complaints and concerns are to be in written format and we will respond once all facts are at hand . This is the preferred method of resolution and should be explored before taking any action at any external entity.

This document constitutes a contractual agreement by the practice to protect all personal information.

We will use your information only in relation to your healthcare. 

We can only release information with your written consent, even if a family member requests the information. This applies to all persons 12 years or older.

The law compels us to disclose your personal information in the following situations:

To your medical scheme: a diagnostic code and details of the treatment, so that the scheme can evaluate whether it falls within your benefits.

To the Compensation Commission / Road Accident Fund: full claims information if accompanied by the prescribed request form.

To other healthcare professionals: Information that is necessary and in your best interest in terms of the National Health Act.

Some medical schemes provide all information to the principal (main) member. We are not liable for any personal information disclosed as a result of your medical scheme’s disclosures.

You confirm that you understand that in healthcare results cannot be guaranteed. Results also depend on how one’s body reacts to the treatment and whether you follow instructions (e.g. on exercises or lifestyle). You agree to follow the instructions provided to you. If you do not do this, you undertake to not hold the Practice and its staff liable for any negative consequence.

You confirm that you understand that, as a parent or legal guardian, you are legally liable to cover the cost of your child’s healthcare, even where the Children’s Act allows the child to provide consent to treatment without parental consent (12 to 18-year old’s).

In the interest of health and hygiene we may be prevented from taking back and refunding certain equipment.

You must adhere to the rules of the Practice and any instructions given to you by staff or healthcare professionals.

You have the right to ask questions and to have them answered. If you do not ask any questions, we will assume that you have understood everything and are fine with everything.

You and/or your family or other persons that come to the Practice should not harass the healthcare professionals and staff. They must be treated with respect. If not, we are allowed by law to refuse to treat- or to continue to treat you or your children. In such cases we will refer you to another Practice.